Our Wholesale Contact Centre is the first point of contact for dealers and wholesale customers all over the country, and we're looking for a Supervisor to lead the team that keeps them moving. You'll lead from the front, being visible, hands-on and ready to jump in when it counts!

The Role:

Based at our National Support Office in Ellerslie, you'll lead a team of three Wholesale Customer Service Representatives, reporting to the Wholesale Manager Consumer Tyres. You'll split your time between coaching your team and covering the phones yourself during peak periods. Your responsibilities will include:

• Supervising the team's day-to-day performance, making sure you are visible, approachable and ready to help when someone needs it
• Handling escalated calls, complaints and complex queries that need a senior touch
• Monitoring call queues and inbound volume, keeping the team informed on performance against targets
• Coaching, motivating and performance managing your team, including managing rosters, attendance and leave to keep the team running smoothly and shifts properly covered
• Running weekly team meetings and reporting weekly and quarterly on team performance to the Wholesale Manager and Consumer Business Manager
• Building a positive, engaged team culture through recognition, training and a bit of friendly competition

To be successful you will need:

• A minimum of two years' Contact Centre experience

• At least one year's experience in a retail environment

• A track record of documented sales success

• Leadership experience — ideally within a contact centre setting

• Excellent computer skills and confidence working across multiple systems

• A coaching mindset — you'd rather develop your team than just direct them

In return we can offer you:

• A competitive salary package, commensurate with experience

• Staff and family discounts on tyres, servicing and Bridgestone group benefits

• Genuine career development within a global organisation — Bridgestone operates in over 150 countries, and the growth opportunities are real

• A structured training and leadership development pathway

• The chance to lead a close-knit team in a fast-paced, dealer-facing environment with support from a national leadership team

Why Join Bridgestone?

You'll be joining Bridgestone NZ Ltd, the country's leading tyre specialist, but we're bigger than just NZ. We're backed by the wider global Bridgestone Corporation; a world leader focused on sustainable mobility and advanced solutions. This means you get the security of a trusted global brand along with a local team that are genuinely committed to giving our customers excellent service.

But what about you? We know that work is about more than just a pay check. Here's what we commit to our team members:

• Your Development is Key: We're passionate about growth and supporting you to hit your career goals. We actively look to promote from within, so your next opportunity could be right here!
• Flexibility and a Great Team Vibe: We offer flexibility that actually helps your wellbeing and performance. Plus, you'll be joining a friendly, supportive community-we truly believe in creating a workplace where you feel valued and inspired
• Real Perks That Matter: The fun stuff includes amazing discounts on tyres and servicing for you, your family, and friends! We also offer financial education, wellbeing support, and annual paid volunteer leave so you can give back to a cause you care about 

Please Note: As Bridgestone is committed to a safe and healthy work environment, the successful applicant will be required to undergo a Pre-Employment Medical and Drug Test. Applicants for this role must have the right to live and work in New Zealand.